on 05-05-2022 09:30
Signed up to the new volt package a week ago and still not had my activation .
I need to cancel my current subscription with Netflix a sim paying for it separately at the moment .
I was told I’d get activation email within 48 hours
regards
marie
on 05-05-2022 09:51
on 05-05-2022 11:57
Hi @zeki2004, thanks for your post although I'm sorry to hear of your concerns raised.
Our IT team has confirmed that this issue has been resolved (as @Tractorboy has mentioned, this has impacted many customers unfortunately) and we are in the process of rectifying the affected accounts.
You should receive an email once your account is resolved with further details, please expect this to arrive shortly. If you have still not received an email, please check your my VM account for the activate button to enable Netflix.
Many thanks
on 05-05-2022 12:19
What do you suggest in the mean time while we are waiting for this email?
on 05-05-2022 14:31
Hi @ojay1986, thanks for your post.
Apologies as I'm unsure what you mean here - you will need to wait for the email to come through but please be assured this will land soon.
If in the next few days this hasn't arrived, please try checking your My Virgin Media account for the Activate button to enable Netflix as explained above.
Many thanks
on 05-05-2022 14:45
on 05-05-2022 14:56
But aren't we still paying for it if we're on premium services whilst we are waiting on this 'activation'
I've been on the phone with CS and they say it's going to be active within 2-3 days. Raised an official complaint as this is the second time it has happened and one of the reasons I renewed with Virgin was having everything in the same place.
on 05-05-2022 15:08
Same here, I probably wouldn't have renewed without this deal, signed up on March 25, nothing but cut-and-paste promises to keep me quiet for another 24, 48, 72 hours ever since then. This issue has been resolved, you will receive an email soon...
Of course, they have no problem taking my money for the Netflix service I'm not getting.
on 06-05-2022 13:46
Hi @ojay1986, thanks for your post although I'm sorry things are proving so problematic in sorting this at the moment.
Please allow me to send you a PM to discuss this in more detail, and respond when you can!
Many thanks
on 15-05-2022 16:23
Still not received my Netflix activation.
I will be requesting a refund for not receiving my services