on 13-04-2023 16:37
I have recently had Netflix added to my package but can't access it. I understand I need an activation key ? Tried the call centre but got nowhere. Anyone advise how to obtain an activation key ? Thanks Trevor
Answered! Go to Answer
on 02-06-2023 13:22
No problem @Trev0099
Glad to have been able to help with this issue. Please do not hesitate to contact us if you need any further help.
Thanks,
on 13-04-2023 18:51
Hi @Trev0099
Welcome to our community forums and thank you for your first post.
Sorry to hear you have been unable to access your recent Netflix addition. We can understand this is not ideal and we want to best help. Did you receive an email at all with an activation key? Also, have you checked here to see if there is a purple Netflix button that you can activate?
Thanks,
on 13-04-2023 21:53
Hi
I definitely have never received an email re activation of Netflix. When I log into my account and look under Entertainment services there is a message on the Netflix section, "Oops an error has occurred whilst trying to activate your service" Any suggestions what I can try ? Thanks
on 14-04-2023 08:38
Thaniks for the response there,
Just to gain clarification, when was Netflix added to the account?
Regards,
on 14-04-2023 13:22
Hi. My package was changed to include Maxit tv (which should include Netflix), at the beginning of March
on 14-04-2023 15:45
Ahh okay,
Thanks for the response there, did you receive any email confirmation at all for Netlfix to be on the account?
Also has a ticket been raised for this previously?
Regards,
on 14-04-2023 16:18
It was someone (I think) from retentions that changed my package to maxit tv and said on the phone that this included Netflix (as well as Sky Movies which I didn't previosly have). Netflix is shown as being included in my package in the contract that was sent to me. I haven't raised a ticket as such, but rang the call centre but they didn't seem to understand and I got the impression that they wanted to add a charge to my account for adding it as a new service. As I say, it does show as being included on the contract that was sent to me dated 7th March. Thanks for your time on this.
on 14-04-2023 18:36
In this case, to further investigate this, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.
Thanks,
on 02-06-2023 13:22
No problem @Trev0099
Glad to have been able to help with this issue. Please do not hesitate to contact us if you need any further help.
Thanks,