Netflix - account setup error

[oTales0]

Still waiting for email checked spam etc 

 been waiting since the end of October. 

[MOD EDIT: Subject title changed for clarity]

[Travis_M]

Hi @oTales0

Thanks for posting on our community forum and sorry to hear about your Netflix issue.

Are you able to try a different web browser for me and let me know if this works please?

Regards

[oTales0]

Hi @Travis_M

I have tried chrome, brave and Samsung Internet browsers and still the same result 

[Vikki_M]

Hi @oTales0

Thank you for coming back to us.

Do you have the app also?

If so, could you please try deleting and reinstalling this?

Please pop back to us when you can.

[oTales0]

Hi vicki

Uninstalled and re-installed the app, nothing has changed. I also tried another 2 browsers duckduckgo and opera, still the same 😞

[Paul_DN]

Hi oTales0,

Have you tried setting up Via the Set top box Via the Netflix App?

Regards

Paul.

[oTales0]

Hi Paul

I can sign in via the app on the tvbox but it wants to charge me? 

[greyman]

There is an option to 'pay via virginmedia', but unfortunately that only offers a temporary solution, for me a couple of weeks, before Netflix closes your subscription and asks you to renew, presumably because VM's auto-payment system hasn't been activated properly for your account.

Mine closed around the end of November/beginning of December, so if the end/start of the month is when Netflix does its charging for all accounts, then you might get 3-4 weeks.

[Molly_T]

Hi oTales0, thanks for coming back to us! Sorry to hear that - I can appreciate it must be concerning. 

Are you using the same email address via the app as you have registered with us? 
You can check this via your My Virgin Media account if needed. 

All the best. 

[oTales0]

Hi molly

Yes it is the same email address.