cancel
Showing results for 
Search instead for 
Did you mean: 

Netflix I pay for has been cancelled

Lizzy42
Joining in

Hi,

I received this email from Netflix a couple of days ago - 

We're sorry to say goodbye
Hi 
Unfortunately, Virgin Media has let us know that your account could not be billed through your Virgin Media subscription. We are cancelling your membership, effective from Wednesday, 16th August 2023.
If you have any billing questions please contact Virgin Media.
Obviously we'd love to have you back. All you have to do is restart your membership
I tried restarting the membership and was told “this offer can’t be found”
Help!?
7 REPLIES 7

Ayisha_B
Forum Team
Forum Team

Hi @Lizzy42 👋,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear that you're having some trouble restarting your Netflix Membership. 

Can you confirm if you are trying to do this via the app on your TV box?

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Yes, through TV box. 

Just to confirm, was Netflix part of your package offer? If so, you should have received an activation email. Alternatively here https://www.virginmedia.com/my-virgin-media You should see a purple button labeled Netflix activation. Please let me know what happens when trying to activate Netflix. Do you get an error message? 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Yes, Netflix is part of my deal. I have never received an activation email. I cannot find anything related to Netflix after clicking the link. 

Hi @Lizzy42 

Thanks for coming back to us.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi @Lizzy42 

Thanks for joining me on PM and allowing me to fix this for you.

Do pop back to the community if you ever need further help.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Lizzy42
Joining in

I still don’t have Netflix. 🤨