on 03-05-2022 14:16
Ok so I changed package after getting a good deal (or so i thought) so my sim came through and that changed over no problem, My tv package changed over NO problem, the only outstanding issue is that I still cannot get Netflix activated, I have called Virgin several times and wasted countless hours on WhatsApp chat and still no joy, I opened "My Virgin Media" App on my phone and there is a part that says "Netflix updated 3rd May" so when i go to the mange Netflix button it asks me how I wish to pay for it? it gives the choice of Bank / Credit card - Paypal or Gift code.
I have already been charged for a month of Netflix but never received the service, so I will be claiming back £10.99 from Virgin and if I don't get any satisfaction before the end of the week I will be cancelling the lot. so my advice to Virgin is to get your finger out and get this sorted.
One angry customer
Wullie
on 27-07-2022 16:17
Just to add. The Netflix link on the app doesn't work either🙄
on 27-07-2022 16:23
The only thing that will work is the link in the email , when they get round to sending you the email is anybodys guess.
Seems to be being done in a random order and at snails pace , needs Virgin to allocate more resources, spend more money on solving quickly !