Had the below email arrive earlier, I didn't change anything and it comes as part of my package:
Just a heads-up that Virgin Media has been removed as your payment method for Netflix.
Why’s this happened?
Your Virgin Media services might have changed or been cancelled
If you change or disconnect some or all of your Virgin Media services (TV, broadband or home phone), you might not have a Netflix subscription included in your package anymore.
Problems with a payment method or credit limit
There might have been a problem processing a recent payment. This is usually due to your bank details changing, a credit or debit card expiring, or if you’ve gone over your credit limit with us.
Once we’ve processed your payment, or your account’s back under its credit limit, you’ll be able to enjoy Netflix as part of your package with us again.
Opted out of Netflix
You might have decided you don’t want Netflix as part of your package. But don’t worry, you can change your preferences here.
If you want to keep your Netflix subscription but pay Netflix directly, sign in to your Netflix account and set up a new payment method using a credit or debit card. You can always sign up again and continue to pay for Netflix through your Virgin Media bill if you change your mind (Netflix will keep your profile information for 9 months).
Welcome to the community forums.
Sorry to hear of your Netflix concerns. Upon checking our systems, I can see that you have spoken with our team today regarding this issue and they have raised this to the correct team.
Just to confirm, has Netflix been working for you until recently or are you only trying to now activate it through your Virgin Media service?
Please do let us know if this has not been resolved for you, or if you have not heard anything back from the team in 5 working days.
Thank you for confirming @Naru
This has been raised to the correct team when you called to make us aware of the issue. Please keep us updated and let us know if this has not been resolved for you, or if you have not heard anything back from the team in 5 working days.