Due to COVID complications I lost my job and had to move out of my rented house 2 months ago. I've been trying to cancel my account because I can't afford it anymore, but every time I call it won't let me talk to a person. So they're just adding more and more to my bill and I can't stop it. Please help. I'm so lost and I can't even cancel it. I'm not paying for it, so I just need someone to cancel it.