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Need to reduce my package

Why is it impossible to reduce your package! have been in a text chat for 4 days, tried calling but state that there is an hour wait, and just keep going rown in circles with no help at all.

 

Does anyone know of a way to reduce my current package?

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Very Insightful Person
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Re: Need to reduce my package

You are using the only ways. I would continue with the text conversation as you appear to have their attention.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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