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Chorltongary
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Need to reduce my TV broadband and phone package

I need to reduce or cancel my package as I lost my partner to cancer at Christmas and can no longer afford or justify the huge monthly bill.

The only way to do this seems to be by telephone but I have tried for days now and either the line goes dead or I get an engaged tone or I get a message saying that all advisors are busy  and I might want to try later. 

Is there another way to do this ?

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David_Bn
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Re: Need to reduce my TV broadband and phone package

Good Morning Chorltongary,

 

Thanks for your post and I'm sorry to hear of your loss.

 

We don't offer package changes or cancellations of services over our Community Forums, however, I'd be happy to look into this and see what we can do for you with the assistance of some of my contacts within the business

 

Please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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