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Need to cancel phone line - cannot get through.

lottie46
On our wavelength

Hi, 

I’d be grateful if someone from Virginmedia can contact me via private message as it’s near impossible to finalise the part of terminating our contract. Phoned numerous times and tried WhatsApp link they sent. 
Thank you. 

4 REPLIES 4

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there lottie46,

Thanks for your post and welcome back to the community.

Unfortunately we don't perform cancellations from this platform, for any cancellations we ask to contact our team on the options given via this link under the "Thinking of leaving" section.

Regards,

Kain

Tudor
Very Insightful Person
Very Insightful Person

If it’s just phone to be cancelled and broadband to remain you will find it’s probably cheaper to keep it. That’s the way ‘bundles’ work.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

lottie46
On our wavelength

Thanks, finally managed to get through. We’ve cancelled our full package. 

Thank you @lottie46 we are so sorry that you faced issues completing the cancellation, but we are glad you have now been able to resolve this and thank you again for letting us know. 

We are very sorry to see you go but we wish you the best of luck with your new provider.