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Need to cancel my house move but department is shut


I put a house move order through online & a date of 30th April for the move date. Because of the lockdown I don't know when I will be moving & I need to cancel this house move so my broadband doesn't get cut off on the 30th and I can continue to work from home. 

I phoned to try & cancel it but it said the home move department is closed so I'm stuck to what I do now? 

Can anyone help?

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Re: Need to cancel my house move but department is shut

Hello have you tried the txt Service ? it may take a while for someone to reply but once someone is free they will get back to you 😊

Why not try our Text Messaging Service?

It’s a great way to get help with your Virgin Media services - and it's free!

Just send your query to 07533 051 809 and we’ll text you back.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more