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Need to cancel appointment

Tommymc11
Tuning in

Hey there was a fault in the area which has now been sorted. But we still had WiFi issues. Booked and engineer and they are due tomorrow morning. WiFi has now come back on and can not cancel appointment on app or anything 

please help get this cancelled please

2 REPLIES 2

Tommymc11
Tuning in

All sorted

Hi Tommymc11, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you were having an issue with cancelling your engineer appointment. Usually the option to cancel the engineer via the app is removed after 4pm the day before the appointment is scheduled. 

You will usually receive a text message confirming the appointment details and you will be able to cancel by replying to the text message too. 

We're glad you were able to get things cancelled after all 🙂

If you have any further issues with your services, pop back and let us know so we can help further. 

Many thanks, 

Kath_F
Forum Team

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