Virgin Media Community

[joebeale1994]

Hi im moving home and taking virgin with me and when i log into my account it says i am no longer with virgin, i cant create a new account with the new account number as im still using the same email address is there a way to merge accounts so i can keep using this one? thanks

[apcyberax]

you need to ask VM to do a merge and transfer.

it will move all the old account details and emails and replace the new ones.

This can only be done if the 2 accounts are in the same name