Menu
Reply
  • 2
  • 0
  • 0
Joining in
134 Views
Message 2 of 3
Flag for a moderator

Need help!

Need to speak to someone in customer care regarding me not receiving my welcome pack email.

Can't do anything online as I can't register my account without this email!

Any information would be appreciated.

PLEASE HELP!

 

0 Kudos
Reply
  • 2
  • 0
  • 0
Joining in
125 Views
Message 1 of 3
Flag for a moderator

No welcome pack email.

Hi all,

I'm in the process of changing over from Sky and I still haven't received my welcome pack email from Virgin!

It's been nine days now and I still haven't received it!

I've tried to phone customer care numerous times but I keep getting directed to an online page.

Please help!

 

0 Kudos
Reply
  • 5.56K
  • 710
  • 1.09K
Very Insightful Person
Very Insightful Person
112 Views
Message 3 of 3
Flag for a moderator

Re: Need help!

Please don't create multiple posts for the same query, I've merged your posts for you 🙂

This is primarily a user-community forum, VM staff respond to technical queries but the current wait time is upto a week. I'd suggest you call Virgin C/S to resolve this.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply