Need help with netflix

[fatsats28]

I am in need of help with my Netflix account ,i have been overcharged by £15.99 a month since July.i have raised a complaint and got nowhere.I have never had an account with netflix via Virgin .The advice from VM is to follow the cancellation on the Myvirgin page for streaming services,this link takes you to my Netflix account which i pay £6.99 not £15.99 ,so i if cancel this way i will loose this package as it is no longer available.

I have also contacted Netflix direct and they have said i only have 1 account which i pay £6.99 for.

I really need some help as im paying for services i am not getting or can afford

ps: i have checked all the tivos and all streaming devices and are logged ito my account the 6.99 one

[jbrennand]

See this for some info...

https://www.ispreview.co.uk/index.php/2023/11/virgin-medias-uk-customers-plagued-by-phantom-netflix-...

[fatsats28]

thanks 

i have seen this already emailed VM with the info

[Gareth_L]

Hello fatsats28.

Thanks for your post and welcome to our Community.

Sorry to hear about the over charging with your Netflix subscription.

Can you please let us know how you get on after sending the email.

If you still need help, please let us know.

Gareth_L