I ordered a Virgin Media bundle of phone, broadband, mobile and TV to replace services by 4 separate providers. I was given an installation date and cancelled the other services on that basis (except mobile which was started immediately). Then the installation team discovered that there was a break in the ducting which required roadworks and informed me there would be a 6-8 week delay. This was a few days before the planned installation date - I would have had more warning had there not been 3 or 4 missed or unproductive visits by the ducting team.
Sky have cut off my TV service and taken back their equipment. For reasons I do not understand I still have phone and PlusNet broadband but I don't know how long for and I don't really want to ask in case they wake up and disconnect me.
I have had a couple of long SMS exchanges where it has been suggested that perhaps some sort of Wifi hotspot could be provided. I have been promised phone calls within 24 hours to discuss this but these have never occurred. I have reset my mobile contact number in case it was somehow wrong and attempted to make SMS contact again. After waiting at the "Hold Fire - We're getting you connected" message for 5 hours today I finally received a reply but the SMS system timed me out while I was writing a note explaining my problem.
I am rapidly running out of patience. At 68 I am fairly reliant on my PC for outside contact, shopping etc. While I understand that Covid is making life difficult I feel the current service being offered by CS is woefully inadequate. You cannot phone in directly and SMS is so slow as to be useless. With no email contact address I am forced to attempt to make contact through these forums. I even had to use the forums to change my phone number because the site does not allow me to do that through "My Profile".
I'm seriously wondering if I would do better to cancel my order and see if I can pick up with PlusNet and BT before they cut me off.