Hi Kd41,
Thank you for reaching out to us here on the Community.
I am very sorry to hear your services are currently restricted due to a balance on the account and credit limit.
Although we have a set credit limit for you, if there is an outstanding balance at the time of a new billing period, a restriction would be put in place until the balance is cleared.
I understand this must be concerning, especially after reading your circumstances so our first recommendation would be to speak to the collections team regarding a payment plan. I see from your message that you were transferred to the collections team on the call. Were they able to discuss the options with you?
Let us know and we will be happy to assist further.
Thanks
Nat