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Need access to account

Hi,

I believe I set up my account using an old email address that I've since lost access to (i.e. forgotten the password and cannot retrieve). I also do not receive bills (probably sent to old email address). I need a number, or someone to talk to, to be able to go through this directly. Any ideas or a number I can call? (We have a Virgin phone line but that doesn't work)

Thanks in advance.

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Re: Need access to account

Hi Rdock, 

Thanks for your post and welcome to our community. 

If you pop us a text on +44753 305 1809 then we can have a closer look and see what's going on. 


I'm sure we'll be able to clear things up. 

Emma_C - Forum Team
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