Name of individual for small claims court

[Shackleton127]

Please does anyone have the details of the person at virgin media that I can add to my small claims application 

cheers

[japitts]

Virgin Media is a limited company, so they can be named on any legal claims.

Any court will expect you to have exhausted non-legal avenues first, which includes a CISAS/Ombudsman case.

[Shackleton127]

They are not signed up to CISAS and can’t get any further with the ombudsman as even though they say that a failure to agree letter would be sent it has never been received. I have also written to them outlining my complaint including the written confirmation of the compensation that they owe me but I still after more calls and 5 months

[goslow]

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@Shackleton127 wrote:

They are not signed up to CISAS and can’t get any further with the ombudsman as even though they say that a failure to agree letter would be sent it has never been received. I have also written to them outlining my complaint including the written confirmation of the compensation that they owe me but I still after more calls and 5 months

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Ombudsman Services are now VM's arbitration provider as of Jan 2023

https://www.ombudsman-services.org/

Bit confusing as to whom you are referring in the post above.

If you have complained via the VM complaints process, and failed to get an acceptable resolution after 8 weeks, you can take the matter to arbitration in any event.

[japitts]

VM recently changed from using CISAS to Ombudsman arbitration - when did you reach the point of escalating your unresolved complaint externally?

You don't need a deadlock letter to escalate in either case, you can just wait 8 weeks from your complaint being raised - and potentially include the refusal to issue said letter, in the complaint.

[Shackleton127]

The ombudsman won’t move forward unless a failure to agree letter has been sent by virgin media. Virgin media say they will send one but after 4 months never received by me. So can’t move any further with the ombudsman 

[goslow]

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@Shackleton127 wrote:

The ombudsman won’t move forward unless a failure to agree letter has been sent by virgin media. Virgin media say they will send one but after 4 months never received by me. So can’t move any further with the ombudsman 

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That doesn't fit with the information regularly posted on here by people in the same boat. See first video at the link below (1:23 time stamp)

https://www.ombudsman-services.org/faqs/the-complaints-process

Which ombudsman have you been in touch with?

[japitts]

Taken from Ombudsman's website just now, with my highlight

[Ashleigh_C]

Hi there @Shackleton127 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have had a complaint with us, I'll be happy to look into this with you via a PM so we can see what we can arrange for you. 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

[Roger123]

Don't wait so long. If you cannot resolve your complaint via the Communications Ombudsman and you think Virgin Media (Limited) owe you money, why not try taking them to a small claims court. Will be pleased to hear the outcome.