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NTLWORLD account hacked and now my virgin media account has another number on it. Error when changing

Joining in

I get this error "Sorry the changes you made were not saved, please try again" when attempting to change my mobile number back to my own


Forum Team (Retired)
Forum Team (Retired)

Hi Donald_Kennedy 👋

We're sorry to hear your details have been changed, and you're currently experiencing issues making any further changes. We are currently aware of an issue with the My Virgin Media portal showing an error when changing details, and our teams are working to get this resolved as quickly as possible.

I'm going to send you a private message, so we can update your details on our systems. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".


Reece - Forum Team

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