Just posting this as I have been attempting to reset the password on my virgin account that uses an NTL email address (firstname.lastname@example.org) but it wont allow it to update.
I am able to use the 'Reset my password' process on the webportal and get past the security questions but regardless of what password I put - which is adhering to the 10 character limit, including a numeral and starting with a letter - but it constantly rejects it with :-
'Some information is missing or incorrectly entered. Please check below and try again'
The process then eventually loops back to the 'Reset Password' screen again.
I have tried this multiple times on on multiple web browsers (edge, chrome, firefox) with exactly the same results in all instances.
Can someone please advise on how I can reset this password to access my virgin account please?
Sorry to have to bump this post but its now been over a week and I am *STILL* unable to reset my Virgin Media password despite trying multiple times and being patient enough to wait for a response on this forum.
Obviously if this is the response I get from Virgin then I am very much of a mind to cancel the service as I am unable to access it and you do not seem inclined to want to help.
Can a moderator please look into this issue or confirm how I cancel my subscription please?
Another day another bump - still unable to reset the password on my accout so still unable to access my emails - when family members may well be trying to contact me.
I will ask again if a moderator can please assist in this as the problem still exists - so far I have received 2 community badges for posting and a reply email saying not to email as a forum moderator will be along to assist which so far hasnt been the case - as you can see.