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williamscott
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Message 101 of 114
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Re: NEW BUILD CONNECTION

Connection Unavailable in L16

L16 9JA53.3987-2.887454102
L16 9JL53.375-2.8473987
L16 8GA53.374-2.89360114
L16 7QF53.401-2.8671239
L16 8PA53.396-2.86769114
L16 8PD53.362-2.8863073
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swhite63
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Message 102 of 114
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Re: NEW BUILD CONNECTION

Hi,

I’m new to the community so hopefully in the right place. We are planning to build a new self build house in the garden early next year and was wondering if anyone knows what options I have for Broadband. We are currently with virgin and would like the same in the new house. Does anyone know how much the connection is likely to cost or how I get a quote? We need to get Gas/Electric/Water to the property so may make sense to lay the broadband in the same trench (assuming that’s allowed).

Any advice or help would be appreciated.

thanks

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Forum Team (Retired) Joe_F
Forum Team (Retired)
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Message 103 of 114
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Re: NEW BUILD CONNECTION

Hello swhite63

 

There is a lot of baring factors with things like this, Unfortunately it is not something we can check from here. The best option would be to call our sales team on 0800 183 1234 they will be able to shed more light on this.

 

Thanks Joe_F

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Makster88
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Message 104 of 114
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Re: NEW BUILD CONNECTION

Hi All,

Just moved into a new build that has a Virgin Media plate (just a white plate with the logo, no ports) and I want to transfer over our existing Fibre Optic Broadband contract but the postcode checker and telephone support states Virgin isn’t supported when the building development insists it is and I can see for myself the media plate.

Can you help? Postcode is E17 9SL

Thanks

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CS92
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Message 105 of 114
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Re: NEW BUILD CONNECTION

Hello,

We moved in to a Bellway home in the 2nd week of May but when I put my postcode in online it says the service isn't available, however other properties on the development are.

I could do with Broadband being available as soon as possible so that I can work from home.

Is anyone on here able to advise?

Thanks

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Forum Team
Forum Team
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Message 106 of 114
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Re: NEW BUILD CONNECTION

Good Afternoon CS92,

 

Sorry to see you've been kept waiting to have Virgin Media broadband installed in your new home.

 

I'm happy to look into this for you and I'll drop you a PM to do this. Check out the purple envelope in the top right hand corner of the screen

 

David_Bn

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cozy150480
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Message 107 of 114
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Re: NEW BUILD CONNECTION

Hi

I'm looking to move to Virgin Media for all my services but it says online and when I called that it's not set up.

I am in a new Barratt home and on speaking to the site team they have told me that all houses are set up for Virgin media and have Virgin media points in the houses.

Could someone advise as I've cancelled sky already and I am on the countdown to having no services?

Thanks

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Forum Team
Forum Team
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Message 108 of 114
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Re: NEW BUILD CONNECTION

Hi Cozy150480,

 

Thanks for posting and welcome to the team. You'll need to speak to the home build team on 0800 073 7100 and they are open 9am - 5pm Monday - Friday. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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cozy150480
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Message 109 of 114
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Re: NEW BUILD CONNECTION

Thanks John

I spoke to them this afternoon and they advised that my house will get connected soon, unfortunately if this is not before the 17th October when all of my other services are disconnected I will be forced to go with someone else as I work from home so cannot be without a connection.

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Forum Team
Forum Team
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Message 110 of 114
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Re: NEW BUILD CONNECTION

Aaah, sorry about that 😞

 

Hopefully in the future.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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