Can not believe after being with virgin over 7 years that today I’ve had to cancel all service due to the dishonesty of Virgin sales staff. After being in a contract paying £68 per month for13 months of an 18-month contract, I get a phone call whist I’m in my car from an agent. The agent asks if I am happy with Virgin rot which I reply I’m not thrilled with the internet service ...to keep it short he offers to resolve this and says with send a piece of equipment with no extra cost to myself.
When I get home five mins later there are several emails from Virgin showing I have in fact entered into a new 18month contact with a monthly cost of £108 !!! . What ?? No mention of any of this in the phone call ..completely made up ! . I immediately called back as had the name of the guy I spoke with who informed me it was in his words “ to **bleep** late as contract formed “ ! I asked for his manager to which he replied “no point he’s not here and he’s **bleep** **bleep** anyway “!!! Wow Virgin you really have lost your reputation with me, and I guess many more people.
No one would allow me to cancel (even though I did not even make a contract) so I have lodged an official complaint. After several more chat messages and calls today, I decided to cancel under the cooling off period rule which is crazy as I was happy with my original contract and would probably had stayed forever …so because I “lies" by virgin I have been forced to leave as could not afford to miss the cooling off period deadline whist they investigated due to lack of trust in Virgin.
Please all reading be warned …if you answer the phone to virgin you may end up in a newly formed contract without ever discussing contacts, costs, anything at all !! Shame on Virgin, have you really sunk so low and so desperate for sales that this is how you behave? Think very carefully before getting involved with Virgin.