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MyvirginMedia

Good Morning, im ghaving difficulties registering in myvirginmedia. after i fill up all the fields it doesnt let me rergister and always stays in the same screen... can someone please help me. im trying for almost 4 days without sucess. 

 

Thanks

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Re: MyvirginMedia

Hi  Ed,

have you tried clearing your cache and cookies in your current browser?

If that fails I would either try  a different browser, or open up an incognito window in your browser and try from there.

If you are using Chrome, hold on Ctrl, Shift and N at the same time to open the incognito window (this doesn't store the information you've already input and so makes sure it's a clean webpage and not one already stored in your cache which may contain errors)

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: MyvirginMedia

Hello EdLima

Sorry to hear this is happening 

Have you been able to register your account yet?

If you need assistance please let me know 

Gareth_L 

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Re: MyvirginMedia

Still the same issue. I cannot pass from the registration screen.. 

 

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Re: MyvirginMedia

Did you try the suggestions newapollo has noted for you?

 

It may also help to try this with a different device.

 

Let us know how this goes.

 

Thank you, Emily.

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Re: MyvirginMedia

Heelo I try with Google chrome, in 2 different computers, Edge in the same computers, incognito mode, my tablet my phone.. And all the same. Trying to contact virgin but 40 minutes waiting I thing is too much. Getting bored of this customer service that it was told was great.. Virgin start to be a big disappointment... No support whatsoever.. Thinking about cancel my contract

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Re: MyvirginMedia

Hi Edlima, 

Thanks for getting back to us, I can take a look at this for you. I will pop you over a private message asking for some details, keep an eye open for the purple envelope 

Thanks,

Zoie

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Re: MyvirginMedia

Problem Solved