MyVirginMedia

[Bill65]

I am unable to sign in to my virgin media account. After entering my email and password and completing the captcha. My email is correct and my password. I have had this account for almost 25 years. I presume the problem is down to Virgin. Can you please help?

[Lee_R]

Hi @Bill65 thanks for posting and welcome back to our community.

Sorry to hear you're unable to access your My Virgin Media account.  And for any inconvenience this may be causing you. I would like to help you resolve this. To enable me to do so, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee

[Lee_R · Accepted solution]

Hi @Bill65 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R