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Bnolan007
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My virgin media

I've been with Virgin almost 17 years....I have tried and tried to have you guys change my account.It tells me I'm the secondary account holder.But I'm.the one and only person trying to use the app.Every now and then I try to change it but it won't let me.I.have phoned so.many times been told 3 or 4 times it's rectified even got told at one point to fill in the form to say the primary account holders dead

 ha ha lol .Come on Virgin it can't be that hard

P

 

 

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Gareth_L
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Re: My virgin media

Hello Bnolan007

Sorry this is happening 

Have you inly ever been the account holder 

Or 17 years ago did you take over the account 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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