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Starstreet46
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My sim plan has been renewed without my consent

Help I cancelled my contract in advance and virgin have renewed it. I was confirmed 100% it was cancelled but its not I call 150/789 all automated. How do I get through to a real person ?

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Ryan_N
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Re: My sim plan has been renewed without my consent

HI Starstreet46, 

 

Thank you for your post and welcome to the forums. 

 

I'm unsure as to what has happened here, is it possible you could expand a little? In terms of you cancelling the contract, how was this done, was it over the phone? When you advise that it has been renewed, has this been confirmed by the team or was it on email etc? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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