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JohnAUG
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My services

On 6th June 2021, I phoned up 4 times to cancel my landline and broadband services
each time being cut off after they tried to sell me a cheaper package or talk me out
of discontinuing this service. I have the names of 2 members of staff who I spoke to

In the Daily Telegraph, it suggested writing to Virgin Media Sales Operation
Support, Diamond Plaza, Daleside, Nottingham, Notts. NG2 3GG
so I sent a letter Royal Mail Signed For (Recorded Delivery) on Monday 7th June

It was delivered on Tues 8th June and signed for by ELLIS
I have the Royal Mail Tracking number which shows delivery details on royalmail.com

The letter requested termination of landline and broadband services giving 30 days notice

So by 7th July, I would like you to disconnect the above services, tell me the
amount outanding since the last bill (which was paid direct debit Monday 21st June 2021)
and also the address where I can return your equipment to

I have been very pleased with Virgin Media over the years but I simply no longer require
the landline and broadband sevices any more

John

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goslow
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Re: My services

Keep safe your proof of delivery information. There is some information at the links below which should help answer your other questions

Final Bill
https://www.virginmedia.com/help/virgin-media-last-bill

Return of Equipment
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/returns

Which equipment to return
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

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Paul_DN
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Re: My services

Hi John,

 

Thank you for reaching out to us in our community and welcome, we are sorry to hear you are leaving us, I have managed to locate your account and will be able to discuss everything with you, so I can do this I will invite you into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

Paul_DN
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Re: My services

Hi JohnAUG,

 

Thanks for coming back to me and for the information via our private chat, glad I was able to help further, if you have any further issues once your account has been disconnected please let us know.

 

Once you receive your returns kit please take it to your local Collect + store .

 

Once the account has fully disconnected a final bill will be generated if there are any credits left on the account these will be sent by Cheque around 42 Days after the disconnection date.

 

 

Regards

 

Paul. 

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