Virgin Media Community

[EddieF]

Hi I need desperate help, I am a LG employee and went from a mixit deal to my rates back in September. However it just turns out no work order was submitted even though I have received the hub and having all the maxit channels. 

I have called customers services over 20 times and emailing the my rates team, every time someone says it will be sorted. Now my maxit channels are gone ans have reduced speed, no one can seem to help. Please help

[Jodi_S]

Hi EddieF,

A warm welcome and thanks for posting on our community forums. We do apologise that your my rates have not been added to your current package and that you have not been given the help required from our team.

We can certainly look into this matter for you and send an email off to the team that deals with my rates for you.

I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi EddieF,

Thanks for the private message. I have now emailed the myrates team on your behalf. They will investigate why your discount has not been added and get in contact as soon as possible.

Kind regards Jodi.