My order has disappeared

[JohnK1]

I ordered a Gig1 Volt speed boost with a Hub over a week ago

I received an email at the time and i have an order reference but the order does not show on My  Virgin Media

As usual I cannot make contact with a human at Virgin

TIA

[Lee_R]

Hi JohnK1, thanks for posting and welcome back to our community.

Sorry to hear you've not been able to access your order on My Virgin Media.  I would love to take a look on your behalf, yo confirm it is still raised.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[JohnK1 · Accepted solution]

Thanks to Lee_R for sorting this issue