on 26-01-2023 16:53
I ordered a Gig1 Volt speed boost with a Hub over a week ago
I received an email at the time and i have an order reference but the order does not show on My Virgin Media
As usual I cannot make contact with a human at Virgin
TIA
Answered! Go to Answer
on 28-01-2023 11:22
on 26-01-2023 18:57
Hi JohnK1, thanks for posting and welcome back to our community.
Sorry to hear you've not been able to access your order on My Virgin Media. I would love to take a look on your behalf, yo confirm it is still raised. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 28-01-2023 11:22
Thanks to Lee_R for sorting this issue