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My new account appears to have been incorrectly processed

Hi,

I have recently ordered a new VM account at a new address. The request has been incorrectly processed as a line transfer from BT, at my existing address. Consequently, BT want to charge me for the transfer when all I need is a new service at my new address which BT cannot supply.

i would like to cancel the transfer request with BT and process my order as a new service.

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Re: My new account appears to have been incorrectly processed

Hello

Please contact us via web chat to discuss your account

https://www.virginmedia.com/shop/contactus/experiencing-an-issue

 Go to the bottom of the page where it says message us 


Here to help! I'm a technician helping out whilst working from home. Find out more


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