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Forum Team (Retired) Kaz_A
Forum Team (Retired)
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Message 21 of 27
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Re: My neighbours have Virgin Media but I can't get it. WHY?

Hichrisandabbie

Thanks for the PM back 😄

I've sent this over to our Spotters teams for them to look into this for us,

They take up to 10 days to process these requests so if you don't hear back form them in that time please pop back to us here and let us know.

Kind regards

Kaz


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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chrisandabbie
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Message 22 of 27
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Re: My neighbours have Virgin Media but I can't get it. WHY?

Thank you for your response. Will do.

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Forum Team
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Message 23 of 27
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Re: My neighbours have Virgin Media but I can't get it. WHY?

HI chrisandabbie

 

Thanks for the reply and have a good day 

 

Kind Regards 

 

Chris_W1

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Dgwjwh
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Message 24 of 27
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Re: My neighbours have Virgin Media but I can't get it. WHY?

Hello 

It appears I have the same issue.

Both neighbours either side of me have access to Virgin Media, as well as the ground floor flat (I live in a maisonette), but your website says I don't.

Please advise what can be done to confirm / resolve as necessary?

Thank you 

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thenel
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Message 25 of 27
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Re: My neighbours have Virgin Media but I can't get it. WHY?

hi, I'm in exactly same position. my immediate neighbours have vm, literally 6/8 ft away. there's no obstructions. the whole of my street has been cabled. I'm exasperated trying to get this sorted, been with vm for years, moved to a cabled street and yet you say I can't have it. doesn't make sense. 

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Forum Team (Retired) Tom_S
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Message 26 of 27
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Re: My neighbours have Virgin Media but I can't get it. WHY?

Hi thenel,

 

I am sorry to hear your frustration with this. I am going to send you a PM so I can request some details so I can check this for you.

 

Thanks,

Tom_S

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Very Insightful Person
Very Insightful Person
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Message 27 of 27
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Re: My neighbours have Virgin Media but I can't get it. WHY?


@Dgwjwh wrote:

Hello 

It appears I have the same issue.

Both neighbours either side of me have access to Virgin Media, as well as the ground floor flat (I live in a maisonette), but your website says I don't.

Please advise what can be done to confirm / resolve as necessary?

Thank you 


Multi storey buildings can cause issues. Certainly if you are above first floor you will be unserviceable unless the building is internally wired via communal areas. If the ground floor flat (or a landlord) owns the area between the front wall & the service tee then there are also wayleave issues involved that could stop an install.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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