Menu
Reply
  • 6
  • 0
  • 0
Gamer7891
Joining in
934 Views
Message 1 of 27
Flag for a moderator

My neighbours have Virgin Media but I can't get it. WHY?

I have been looking into getting Virgin Media at my house as it works out cheaper than Sky. So I logged into the website to sort out ordering it but it comes back saying it isn't possible to get it am address.

 

After a little tinkering, I found out that my neighbours either side of me can receive it or have it already but I can't. Why is this? I live in a ground floor maisonette and my neighbours upstairs and both houses next to me are eligible to get it but my house isn't.

 

PLEASE HELP!!!!

0 Kudos
Reply
  • 26.7K
  • 1.01K
  • 1.91K
Forum Team (Retired) Kath_F
Forum Team (Retired)
877 Views
Message 2 of 27
Flag for a moderator
Helpful Answer

Re: My neighbours have Virgin Media but I can't get it. WHY?

Hi Gamer7891, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear about this. It's sounds likely that either the Maisonette's were originally one house when we laid the cables or when laying, we were denied permission for your address. 

If you speak to the Sales Team on 0800 183 1234 then they can arrange for a spotter to be sent out 🙂

Let us know how it goes. 

Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 6
  • 0
  • 0
Gamer7891
Joining in
828 Views
Message 3 of 27
Flag for a moderator

Re: My neighbours have Virgin Media but I can't get it. WHY?

Hi there Kath

Just to give you an update. I spoke to them on the phone, lady I spoke to didn't seem amused that I knew they could send out spotters when I requested one to be sent out. They are going to look into it and see why it isn't available but my neighbours either side can get it  When I know more I will update you. Thank you for your help😁

0 Kudos
Reply
  • 26.7K
  • 1.01K
  • 1.91K
Forum Team (Retired) Kath_F
Forum Team (Retired)
796 Views
Message 4 of 27
Flag for a moderator

Re: My neighbours have Virgin Media but I can't get it. WHY?

No problem Gamer7891 🙂 

I'm glad I've been able to help you on this occasion. 

Hopefully the Spotter will have some news and be able to go through things with you. 

Here if you need any further help.

Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 10
  • 0
  • 0
DaleW11
Joining in
716 Views
Message 5 of 27
Flag for a moderator

Re: My neighbours have Virgin Media but I can't get it. WHY?

Did you ever end up hearing back about this?
0 Kudos
Reply
  • 6
  • 0
  • 0
Gamer7891
Joining in
706 Views
Message 6 of 27
Flag for a moderator

Re: My neighbours have Virgin Media but I can't get it. WHY?

No I haven't heard anything back as of yet. Asked them to look into it as to why but haven't heard anything

0 Kudos
Reply
  • 653
  • 33
  • 45
Forum Team
Forum Team
687 Views
Message 7 of 27
Flag for a moderator

Re: My neighbours have Virgin Media but I can't get it. WHY?

Hello Gamer7891

 

Apologies for the delays in getting back to you but welcome to the forum. Is this something you still require assistance with since your latest post?

 

If so, let us know and we'll happily look into this further for you. We are currently expanding our network to reach even more UK homes and we'd love to have you with us.

 

Rob

0 Kudos
Reply
  • 6
  • 0
  • 0
Gamer7891
Joining in
681 Views
Message 8 of 27
Flag for a moderator

Re: My neighbours have Virgin Media but I can't get it. WHY?

Yes it is still a problem.  I have had no feedback from Virgin thus far to say if there was a problem or no line available or whatever

0 Kudos
Reply
  • 653
  • 33
  • 45
Forum Team
Forum Team
679 Views
Message 9 of 27
Flag for a moderator

Re: My neighbours have Virgin Media but I can't get it. WHY?

Do you know if or when the spotter was due to attend the property?

 

Rob

0 Kudos
Reply
  • 6
  • 0
  • 0
Gamer7891
Joining in
675 Views
Message 10 of 27
Flag for a moderator

Re: My neighbours have Virgin Media but I can't get it. WHY?

No I have received no information from Virgin since I asked for the spotter to be sent out

0 Kudos
Reply