Menu
Reply
nfbrenman
  • 4
  • 0
  • 0
Joining in
112 Views
Message 1 of 2
Flag for a moderator

My mum cannot access her account with updated email and password.

My mum cannot access her account with updated email and password.  The website does not recognise her security answers, which are definitely correct, and the only other option is to give the date and amount from her last bill - which obviously she can't access because she can't access her account! She does have her reference number and area code. I can see many other people are encountering this problem but haven't seen what the solution is yet. Please contact me with the steps we can take to access this account.

0 Kudos
Reply
Emily_G
  • 4.62K
  • 198
  • 269
Forum Team
Forum Team
63 Views
Message 2 of 2
Flag for a moderator

Re: My mum cannot access her account with updated email and password.

Thanks for the post Nfbrenman and welcome to our community.

 

Can we please confirm if you've been in touch with the team regarding this since your post? 

 

Thanks, Emily.

0 Kudos
Reply