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My login to virginmedia no longer works and all attempts to reset password fail

merrymoll
Joining in

I am trying to log into my virgin media account but it says my email and password are incorrect - they're not. I tried to reset my password but every attempt is rejected. I would LOVE to access my account with the same unchanged login details since 2022 to pay my bill

2 REPLIES 2

Ilyas_Y
Forum Team
Forum Team

Hi @merrymoll, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

I'm sorry to hear about the poor experience you have had with the login for MyVM. 😞
I will assist you on this and help you regain your access.

I will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @merrymoll on the forums. 👋🏼

I'm glad we have been able to assist and resolve this.
Reach out to us if you have any more queries and we'll assist as best as we can.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs