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zrobinson4
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My ex's name is on the bill- I need it to be changed

I'm pulling my hair out at the lack of answers about this on the help section of the site!

My ex and I split up almost 2 years ago now and I have been paying the Virgin bill from my account ever since. The 'name' on the account is mine, as is the email, but the name on the PDF bills is still his. I need the name to be mine for tax/expenses purposes but cant find a way to change it that doesnt involve contacting him- as I have no way of doing so anymore.

I pay the bill, I get the emails but the name on the BILLS, is his. How do I get this changed?

 

Thank you

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Anonymous
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Re: My ex's name is on the bill- I need it to be changed

whos name is the contract in> Who took out the contract
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HowardML
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Re: My ex's name is on the bill- I need it to be changed

Try these walk throughs:

https://www.virginmedia.com/help/virgin-media-account-change-name


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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b00kworm22
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Re: My ex's name is on the bill- I need it to be changed

Watch out - they will put you on a new contract at the standard rate (even calling does not help they will just direct you to the web to fill in the account name change)- I am fighting with Virgin to get them to agree to the contract terms they agreed when I changed the account from my partner to me. 

3 months and counting!  

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Megan_L
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Re: My ex's name is on the bill- I need it to be changed

Hi B00kworm22,

Thanks for your post, I have replied to your original thread 🙂

Speak to you soon!

Megan_L

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