I moved into a new build in a small block of flats over a year ago now. At the time I wanted to sign up to virgin broadband just as I had at my old property. When using the broadband postcode checker I found every property on my road listed as being able to receive up to 500mb speeds from Virgin... except for mine (and my neighbouring flats) that weren't even listed. I phoned up support to ask what the issue was and they said it was due to the flats being brand new and that I should fill out a request form with my address details so it could be added. I did this multiple times and have never received a response.
It is now over a year later and my property is still not listed. I can use a postcode lookup on any other website and my address is on there. What exactly do I need to do to not only to have it added but to also have my property connected to virgin services? I mean this in terms of any permissions I need to receive, forms I need to fill, people I need to talk to, etc.