cancel
Showing results for 
Search instead for 
Did you mean: 

My email address is attached to an old account

Tremendous
Joining in

Hello all,

My email address is attached to an old account, therefore I cannot access billing on my new Virgin Media account because it is the same email address.

Please help/

Thanks

5 REPLIES 5

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi Tremendous, 

 

Thank you for your post and welcome to the forums. 

 

No problem - this is something I can get sorted for you! I will send you over a private message so I can help out with this 🙂 

 

Cheers, 

Ryan. 

Hi,

I have the same issue. Could I also get a hand?

Thanks

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

I can see one of our team have given you a hand, alisdair_taylor 🙂 

 

Cheers, 

Ryan. 

I also have the same problem and have tried to sort it out numerous times with “customer services” but got no where.

Hoping you can help when others couldn’t.

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hey ceejay1952, 

 

Thank you for your post and welcome to the forums. 

 

No problem - I will do my best 🙂 I will pop you over a private message to confirm some details. 

 

Cheers, 

Ryan.