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My contract is different from what was agreed on the phone

I agreed a new 12 month contact with the retention team at £34.00 per month. I've just had a bill for £54.00 taken from my account for the first month. I checked the new contract in my email and it states that I'm now in a 12 month contact at £54.00 per month. This is not what we agreed! How do I get my money back and make sure I'm on the £34.00/month contract?

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Re: My contract is different from what was agreed on the phone

The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: My contract is different from what was agreed on the phone

Hi Raptor2

 

Thanks for your post and welcome to the forums. I am sorry to hear of this. 

 

I will PM you now so we can look into this further.

 

Kind regards.

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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