My contract has expired looking at upgrading to ultimate oompth not on my upgrade selection
4 weeks ago
Hope everyone’s safe and well
i don’t really want to ring 150 as it’s not urgent urgent would prefer to do it online . My VM broadband contract has now expired and am looking at upgrading to ultimate oompth package and remain with Virgin
Probably won’t get a deal as I’m an existing customer would prefer to upgrade online but my upgrade selection on my account doesn’t mention ultimate deal .
How can I go about getting this or are VM not doing engineer installs at the moment .
Re: My contract has expired looking at upgrading to ultimate oompth not on my upgrade selection
4 weeks ago
You can call 150 from your Virgin landline, or 0345 454 1111, butbest to call at 8am to avoid call queues.
You could also try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days using this method.
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