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My broadband has increased randomly.

Hi guys,

Could someone please contact me regarding my account?

I signed a new contract back in October or November 2018 for 18 months.

I've just received a email saying my account fee has increased by £12. It should not be increasing for 18 months. I opened a complaint about this back in November 2018 (COM102947228). A mod helped me out and listened in to the recorded telephone call and agreed it was a set price agreement for 18 months and reassured me that it will be a set price for 18 months (despite the contract saying otherwise) which is the reason I lodged a complaint back in Nov.

Could someone please look into this again for me?

Thanks

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Re: My broadband has increased randomly.

Hello jaisunny

I'm happy to chase this up for you 

Can you check your private message for further details 

Gareth_L

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Re: My broadband has increased randomly.

Thanks for your time today jaisunny

If you do need anything else, just pop back on here 

Gareth_L

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