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My bill is wrong

Hi, I was supposed to receive £50 discount on my tv/internet and telephone package off of my first bill

 The discount has not been applied?

There was a mix up with the refer a friend and when I spoke to a customer support rep called Vejay he said they would honour it. My first bill I received was for £28 which I was expecting it to be. Then two weeks later I received another bill for £71, with a £15 discount on it? Can speak to anyone or find an email address to contact anyone. Even tried webchat last week and no-one replied to my query? Help!

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Re: My bill is wrong

Hi Magz117, does the bill explain what the extra charges are for? Chris 

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Re: My bill is wrong

It just says my connection fee and first month up front. Then mentions a £15 discount, when it should have been £50 discount. Which was implied in the first bill I received. 

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Re: My bill is wrong

The £15.00 discount would be a 12 or 18 month discount, the £50 sounds like a welcome or refer a friend offer Chris 

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