My account email is an old work email that i no longer have access to. How do i change this

[sean122]

The email used on my account is an old work email that i no longer have access to. Whenever i try and access anything it wants to use this account. How can i change this without causing an issue to my service ?

I have a full TV, Broadband account

[Zoie_P]

Hi Sean, thank you for your post and welcome to our forums 🙂

Sorry to hear this, are you trying to access my virgin media or is this the email set as your primary email for your account? 

Zoie

[sean122]

Hi Zoie,

this is my primary email for my account 

regards

Sean

[Hayley_S]

Thank you for confirming this @sean122.

So this is for an external email? Like Gmail or Outlook etc?

Thanks,

[sean122]

Hi. 

This is the primary email that is used to log into my Virgin media account

[Kath_F]

Hi Sean122, 

Thanks for coming back to us on this. 

If you are able to log in to My Virgin Media using your details, just select My Profile and then Change username. From here you can enter an email address that you do have access to. It will send a verification email and once verified, you can use the new address going forward. 

If you are unable to access your My VM account, pop back here and let us know. We can pass data protection with you and change it for you then 🙂

Speak soon,