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Joedafone
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My Virgin Media password

*Clicks Forgot Password*

*Enters email address*

*Answer Security Question and enter DOB*

"Oops, something is broken!"

Can ANYONE, anyone at all, PLEASE help me to change my password for this?

Thanks,

Joe

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Tom_F
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Re: My Virgin Media password

Hi Joedafone, thanks for getting in touch. 

 

Sorry to hear yu've encountered this problem when trying to reset your password.

 

Just to confirm - have you ever accessed the account before? If not you may need to register first, and I understand that may not be made very clear.

 

If that's not the issue, can you please try another device/browser and let us know if that helps?

Tom 

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