Virgin Media Community

[Tash_S]

Hi.

I've moved property recently and took VM with me, but changed for a new package- new account number, old account deactivated. Everything for the new account is installed and working fine, but My Virgin Media is still showing my old account and I'm unable to change it over to my new one to see bills and such.

The same email was used. I called up and was told to try with a different email, which I did, but all it says with a new email is that there is already an account set up but it only leads me to the old, deactivated account and I can't get it switched over to my new account.

Kind regards.

[John_GS]

Hi @Tash_S 

Thanks for posting and welcome to the community.

No worries at all, this process is called a Move and Transfer, where we'll get the details and transfer from old account to the new. Takes 24 hours to do.

I'll send you a PM now 🙂

Best,

[Tash_S]

Big thank you to John for sorting this out for me!