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My Virgin Media contract plan has been modified without warning

I am on year contract at £79, this month not only did they increase to £125 after only 3 months but also modified the broadband speed without my knowledge or consent and added £35 to my bill.

How do I get this reversed?

 

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Re: My Virgin Media contract plan has been modified without warning

Hello Annelyse23

Sorry to hear this has happened 

This would have been a promotional discount or introductory offer applied when you took the year contract out. 

You would have received an email about this and a paper copy by post. 

The speed increase would have been a free upgrade, but sounds like the discount associated with the old speed might have been knocked off in error. 

I can see that you have raised a complaint about this and been credited back the difference in cost 

Gareth_L

 

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