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MarcinMotyl
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My Virgin Media account with old account number after moving

I’ve got exactly the same problem, what I have to do? 

 

 

[MOD EDIT: Post split to create own thread. Please add more details so the Community can help]

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MarcinMotyl
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Re: My Virgin Media account with old account number after moving

Hi,  I've moved home and still keep being with VM in new home , and there is another package with different account no. and my old one is end, when I login , it reflect the old account and I cannot access the new account info and say it is disconnected "you're not with Virgin Media anymore. If there's any info you want to grab from your account, you have 90 days from your disconnection date." I tried register again and changed account number but when I can’t 

„Oops, we’ve ran info a problem Wait a minutę and try again. If this doesn’t work, please come back later (code:AP103)”

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MarcinMotyl
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Re: My Virgin Media account with old account number after moving

Is still problem with register I try to use the new email but

We've found you!
Account already set up
Looks like there's already an account set up with the email address below.
"old email"
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