My Virgin Media account with old account number after moving

[MarcinMotyl]

I’ve got exactly the same problem, what I have to do? 

[MOD EDIT: Post split to create own thread. Please add more details so the Community can help]

[MarcinMotyl · Accepted solution]

Hi,  I've moved home and still keep being with VM in new home , and there is another package with different account no. and my old one is end, when I login , it reflect the old account and I cannot access the new account info and say it is disconnected "you're not with Virgin Media anymore. If there's any info you want to grab from your account, you have 90 days from your disconnection date." I tried register again and changed account number but when I can’t 

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[MarcinMotyl]

Is still problem with register I try to use the new email but

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"old email"
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