My Virgin Media account - inactive email account

[IanL1962]

I need to amend the email address on my My Virgin Media account as the current address is no longer active.  When I click on the Edit option it issues an authentication email back to the inactive account which I don't receive.  As a result I can't edit the email address.

I've contacted VM twice now and am going around in circles.  The email on the VM account itself is correct - I just need to change the My Virgin Media log-on email to match.

Any ideas?

[Alex_RM · Accepted solution]

Hi IanL1962,

Thanks for posting, so I can help update the details for you I've popped you over a private message.

Alex_Rm